FAQ

FREQUENTLY ASKED QUESTIONS

We offer a curated selection of bespoke, handcrafted décor pieces.

Due to our pieces being handcrafted, no two products are exactly alike. You may notice slight variations in colour, size, or texture, but these differences add to the charm and uniqueness of each item.

Our products are proudly handcrafted in Africa by skilled artisans.

We are based in Fourways, Gauteng.

Unfortunately, we do not have a physical store at this time.

Yes. We offer worldwide shipping via TUNL.

Before placing your order, please email support@refinedspaces.co.za with the products you would like to order, and your delivery address. We will then prepare an accurate shipping quote and guide you through the checkout and payment process.

All orders over R2,000 in South Africa qualify for free shipping.

Shipping will be calculated automatically at checkout.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online and stay updated on its delivery status.

South African orders are typically processed and delivered within 2-5 business days after payment is confirmed.

International orders are typically processed and delivered within 4-7 business days after payment is confirmed.

For more details, visit our Shipping Policy.

Items must be returned in their original condition within 14 days of receiving your order. For more details, visit our Return Policy.

If your item(s) arrive damaged or defective, please contact us at support@refinedspaces.co.za within 48 hours of receiving your order. Include clear photos and details of the issue, and we will offer a replacement or a full refund.

Yes, we occasionally run promotions and offer discounts on select items. Be sure to follow us on Facebook, Instagram and TikTok to stay updated on our latest offers and new arrivals.